| Certifications: | MCSA Windows Server 2003, MCP, Network+, A+ |
| General: | Amazon Web Services AWS (EC2, VPC, S3, RDS, SES, Route 53, billing and cost calculation), Active Directory, SMTP, SAN, DNS, WINS, DHCP, Terminal Services/Remote Desktop Services, Continuous Integration, Infrastructure as Code, New Relic, Atlassian Suite (Confluence/JIRA/BitBucket/HipChat/Trello) |
| OS: | Client: DOS, Ubuntu Desktop, Apple OSX, Windows (all versions) Server: Windows Server (all versions), Debian, Ubuntu, RHEL, CentOS, VMWare vSphere/vCenter hypervisor |
| Wintel Software: | Active Directory Migration Tool, Blackberry BES, CA ARCserve Backup, CA eTrust Server, Citrix XenServer, Citrix Metaframe / XenApp 6.5, Exchange Server 2010, Idera SQLSafe, Idera Diagnostic Manager, Idera Fragmentation Analyzer, IIS, Microsoft SQL Server 2000 – 2012, nLite, RAS, Sysinternals, Trend Micro Server, Veritas BackupExec, VMWare vSphere vCenter, Veeam |
| Linux Software: | BIND, Git, ISC DHCP, Nagios, Zenoss, vsFTP, Postfix, eSMTP, Apache, NGINX, MySQL, MariaDB, New Relic, EC2 API tools, Docker |
| Languages: | T-SQL, HTML, Shell Script, Windows PowerShell |
| Security: | NTFS ACL, Linux POSIX file system permissions, EFS, CA, SSL/TLS, SSH pub-key authentication, PGP |
| Networking: | Phyiscal, Data, Network, Transport, Session, Presentation, Application |
Professional Experience |
 Irvine, CA | Rhythm Agency Systems Engineer/Administrator Dates Employed: 02/2016 – 05/2017 |
| Provide 75% Linux / 25% Windows administration, LAN/WAN/VPN administration, internal VMware administration, and extensive exposure to Amazon Web Services. Manage company infrastructure while deploying and managing client Microsoft .NET (Umbraco), LAMP and LEMP stacks mainly running WordPress. Manage high availability (HA) and disaster recovery (DR) solutions for particular clients with SQL Server Availability Groups and AWS EC2 snapshots. | |
| Key Contributions: | |
| • Consolidated client virtual machines on AWS EC2 while migrating from Digital Ocean and various other cloud providers • Decreased OPEX by defining a more manageable storage solution by defining a better snapshot schedule system • Tuned OS, front and back-end business applications: Apache and MySQL on all client systems according to system resources (https://sysinfo.io/apache-performance-tuning/) • Worked with entire Atlassian product suite (JIRA, BitBucket, Confluence, Trello, HipChat) • Created and maintain IT standard operating procedures using Atlassian Confluence • Use as much of AWS’s services where possible including EC2, VPC, Route 53, SES in an effort to centralize management of company and client infrastructure • Implemented Cloudflare business plans to utilize WAF and CDN for customers who receive high web traffic (250,000+ unique visitors/month) • Manage all infrastructure and client websites Apdex score with New Relic SaaS • Researched, recommended and implemented network enhancements that improved system reliability and performance including ISC DNS (BIND) & DHCP • SSL purchasing, implementation and hardening against known vulnerabilities on Linux and Windows servers • Act as point of first contact for all internal Mac and PC issues |
|
 Huntington Beach, CA | Sentric, Inc. Network Administrator Dates Employed: 04/2011 – 01/2016 |
| Provide 90% Windows / 10% Linux administration, LAN/WAN/VPN administration, internal VMware administration, and extensive exposure to Amazon Web Services although we eventually migrated away from AWS. Manage company infrastructure while deploying and managing client Microsoft .NET HR-related web portals. Manage disaster recovery (DR) solutions for mission critical and client systems. | |
| Key Contributions: | |
| • Wear multiple hats: Windows and Linux System Administrator, Network Administrator, SQL DBA, Citrix Administrator, Exchange Administrator, VMWare Administrator, SAN Administrator, Desktop Support • Active Directory domain and Exchange Server migration to Amazon EC2 • Plan and implement disaster recovery for mission critical SQL database systems • Ensure sufficient compute and storage capacity for Windows and SQL servers • Monitor SQL server performance using Perfmon metrics and PAL for analysis • Design and implement the Active Directory infrastructure including DNS, DHCP, CA, NPS, GPO, WINS, DFS/DFSR, WSUS, WDS, backups and reporting • Implement Distributed File System Replication • Develop a PHP and MySQL based infrastructure status display • Server monitoring with Nagios configurations and plugins • Maintain LAMP stack including WordPress • SSL certificate process for Windows and Linux servers • Deploy VPN network routing and addressing in Amazon VPC • Deploy SSTP remote access VPN with Group Policy • Setup and deploy virtual machines running in Amazon EC2 • Automate Active Directory reporting and user account lockout event notification, internal processes and Outlook MAPI user profiles with PowerShell and Group Policy • Use AWS Tools for Windows PowerShell to automate scheduled AMI backups • Sonicwall IPsec VPN setup between offices • Maintain Exchange Server email system • Troubleshoot critical performance issues (SQL Server, SAN) • SAN support (firmware and driver updates, partition alignment, cluster size, iSCSI) • Configured WiFi WPA2-Enterprise with NPS RADIUS • Communicate with outside service centers and software vendors |
|
 Irvine, CA | Agility Logistics Network Support Dates Employed: 04/2008 – 05/2010 |
| Provide 90% Windows / 10% Linux administration. Travel required between offices in LA and OC. 60/40 split between server/client responsibilities. | |
| Key Contributions: | |
| • Monitor on-site and remote servers for maintenance and troubleshoot issues at the operating system, hardware and network layers utilizing Nagios and HP Insite Mgr • Administer tape backups on and off-site of all business critical servers in the corporate office. Design CA ARCserve efficiently backing up 60 servers which include Exchange, SQL, Oracle, MS and Linux systems. • Install, support, monitor Exchange severs with over 2,000 mailboxes. • Configure and update BIND DNS and Nagios running RHEL operating system • Write SOP documentation pertaining to the IT infrastructure. • Assist with the planning and implementation of various projects as required. • Build, maintain and support company standard images for client laptop and desktop PCs • Build, configure, support physical and virtual Windows 2000/2003/2008 operating systems on various platforms including: HP Proliant, IBM BladeCenter, System X, Dell PowerEdge, Citrix Xenserver, VMware ESXi |
|
 Irvine, CA | Broadcom Corp. Wintel Helpdesk Technician – Level II Dates Employed: 03/2006 – 10/2007 |
| Provide 95% Windows / 5% Linux support, LAN/VPN administration. Originally hired as a Level I Wintel Helpdesk Technician but quickly moved up to Level II. Operated on a team of 8 providing 24/7 support to a Fortune 500 client with a campus supporting over 500 internal employees | |
| Key Contributions: | |
| • Support world-wide combined total of 7,800+ end users in a closed intranet Windows enterprise environment • Deploy applications using Altiris software and troubleshoot all on-campus end user PC’s (mostly Windows) • Move users’ stations and routine procedures on Avaya telecom backend • Escalate server issues to Level III Wintel business unit when necessary • Day to day duties include using Remedy helpdesk software for incident resolution and software/hardware inventory management • Train and coach entry-level technical candidates. Designated as direct support for Directors and VP’s in an extremely demanding environment • Prepare and image enterprise x86/x64 systems for end users, installation of all nonstandard hardware, software and configuration • Remotely diagnose and resolve requests utilizing Altiris and other remote tools (Carbon Copy, VNC, RDP) |
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